General Terms and Conditions of Sale (GTCS)
Last updated: [February 17, 2025]
These General Terms and Conditions of Sale (GTCS) apply to all orders placed on the website www.vicious-candy.com. By placing an order on the Site, you accept these conditions without reservation.
1. Company Information
Vicious Candy is a brand owned by Vicious Candy SAS, headquartered at 6 rue Victor Hugo 10110 Bar Sur Seine, registered with the commercial register under number RCS 921 411 146 R.C.S Troyes. You can contact us by email at: shop@vicious-candy.com.
2. Products
The products offered for sale are described and presented as accurately as possible on the Site. However, errors or omissions may occur. Product photos are not contractual.
3. Prices
The prices of the products are indicated in euros, including all taxes (TTC). Shipping costs are not included in the price and will be added during order validation. We reserve the right to modify prices at any time, but products will be invoiced based on the rates in effect at the time of order validation.
4. Order
To place an order, you must select the items you wish to purchase, add them to your cart, and follow the checkout process. By validating your order, you declare that you have read and accepted these GTCS. You will receive an order confirmation email once your order is validated.
We reserve the right to refuse or cancel any order in case of a dispute with the user or non-payment, either partial or total, of a previous order.
5. Payment
Payment is made online by credit card via our secure payment system WooCommerce Payments. The amount is debited at the time of order validation. All transactions are secured through an encryption protocol.
6. Delivery
We deliver throughout Europe. Shipping costs are calculated at the time of order validation. Delivery times may vary depending on the destination and will be communicated at checkout. In case of delivery delay, we will inform you as soon as possible.
We are not responsible for delays or losses due to incorrect delivery information provided by the buyer.
7. Right of Withdrawal
In accordance with Article L121-20 of the Consumer Code, you have 14 days from the receipt of your order to exercise your right of withdrawal and return the product(s) without justification. Items must be returned in their original condition, unworn, and undamaged. Return costs are borne by the buyer.
8. Returns and Refunds
For returns and refunds, please refer to our Return and Refund Policy.
9. Legal Warranty
All products sold on the Site benefit from the legal warranty of conformity provided by Articles L217-4 and following of the Consumer Code as well as the warranty against hidden defects provided by Articles 1641 and following of the Civil Code.
10. Intellectual Property
All elements of the Site (texts, images, logos, etc.) are protected by copyright and intellectual property rights. Any reproduction, exploitation, or use of the Site’s elements without authorization is strictly prohibited.
11. Liability
We shall not be held liable for indirect damages that may occur when purchasing products. Likewise, we shall not be held liable for any misuse of purchased products.
12. Applicable Law
These GTCS are governed by French law. In case of dispute, only French courts shall have jurisdiction.
13. Modification of the GTCS
We reserve the right to modify these General Terms and Conditions of Sale at any time. The new conditions will apply to any new order placed after their update on the Site.
14. Contact
For any questions regarding our GTCS, you can contact us at: shop@vicious-candy.com